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Frequently Asked Questions
Event Information
You can purchase tickets directly through our website on the Events Page. Simply select the event you’re interested in, choose your ticket type, and proceed with the checkout process.
We accept major payment methods, including credit/debit cards, mobile money, and online payment platforms.
You can find all upcoming events listed on our Events Page. This page is regularly updated with new shows, concerts, and other exciting events happening near you.
A Gdser has its own IP address, which is made public instead. While a rather seemingly insignificant change, the G.xber IP address can be used for a number of vital business to everything from security to customer experience.
If an event is sold out, it will be clearly indicated on the event page. Additionally, you will not be able to proceed with a ticket purchase if the event has reached full capacity.
Venue & Accessibility
The door opening times vary depending on the event. Specific details will be included on the event page and in your ticket confirmation email. Generally, doors open 1-2 hours before the show starts.
Parking availability varies by venue. Some venues offer on-site parking, while others may require nearby street or paid parking. Please refer to the event details for more information.
We strive to ensure that all our events are accessible. Many of our venues offer wheelchair accessibility. If you have specific accessibility requirements, please reach out to our customer support team prior to the event.
Some events are family-friendly, while others may have age restrictions. Please check the event details to see if the event is suitable for children and whether any age limits apply.
Ticketing & Refunds
Refund policies vary depending on the event. Please check the specific event’s refund policy on the ticket page. Generally, refunds are not offered for most events, except in cases of event cancellations or postponements.
If you need to transfer your ticket to another person, please contact our customer support team with the details of the new ticket holder. We will guide you through the process.
First, check your spam or junk mail folder. If the confirmation is still missing, please contact our customer support team with your order details, and we’ll resend your confirmation email.
If your ticket is lost or stolen, please reach out to customer support as soon as possible. We may be able to reissue your ticket depending on the circumstances. Always keep your ticket safe and secure!
General Inquiries
You can reach our customer support team through our Contact Us page, via email, or through our social media channels. We aim to respond to all inquiries within 24 hours.
Yes, Tukutane Entertainment offers event planning and coordination services for private events, including corporate functions, private concerts, and special gatherings. Contact us for more details on how we can make your private event unforgettable.
Absolutely! We’re always looking to collaborate with talented artists and performers. If you’re interested in working with us, please reach out through our Collaboration Form, and someone from our team will be in touch.
The best way to stay in the loop is by subscribing to our newsletter on the website. You can also follow us on social media for real-time updates on upcoming events, promotions, and special offers.
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